Google Maps · Deliveroo · Just Eat · Uber Eats
Bad reviews? We protect your rating on Google and delivery platforms.
Monitoring, professional responses, and unfair review disputes – from £99/month, no commitment.
No setup fee · No contract · Cancel anytime
48hfirst disputes filed after your audit
£75per pre-existing review removed, invoiced only after removal
0fake reviews, incentives or gating. Ever.
The problem no one talks about
You're being punished for things that aren't your fault.
Meanwhile, your rating drops. You appear lower in search. You lose orders to the restaurant next door – not because their food is better, but because their number is higher.
01
The courierA courier left the food on the wrong doorstep – you get 1 star.02
The platformA customer waited 50 minutes because the platform couldn't find a rider – you get 1 star.03
A bad daySomeone had a bad day and took it out on your review – you get 1 star.04
GoogleA customer couldn't find your restaurant or book a table on Google – you get 1 star.05
A competitorA competitor buys fake reviews and outranks you in search – you lose customers.We know the rulesEvery platform has policies that allow unfair reviews to be disputed and removed. We know exactly how to use them to protect your rating and get you back to the top of search results.
What we actually do
Dispute unfair reviewsWe monitor every new negative review on your profile. If it's about delivery delays, courier issues, or anything outside your kitchen – we flag it for removal under the platform's own policies. Pre-existing reviews can be removed at £75 each, invoiced only once a review is actually taken down.
Respond to every reviewA professional, well-written response to a negative review doesn't just help with the person who left it – it shows every future customer that you care. We write responses that turn complaints into trust.
Delivery order testingWe place real test orders through every platform you're listed on – checking packaging, temperature, accuracy, and presentation. You get a detailed report on exactly what's reaching your customers and where orders go wrong.
Build your path to better reviewsHappy customers don't leave reviews. Unhappy ones do. We help you fix the things that create unhappy customers – so that your natural review flow starts trending positive.
Your Google rating matters more than you think
Tourists choose restaurants based on how they look and what rating they have. You have just a few seconds to impress someone searching for a cafe. We make sure they choose you.
46%of diners check Google Reviews first, ahead of any other platformToast, 2025
92%of diners read restaurant reviews before deciding where to eatRestroworks, 2025
91%of guests avoid restaurants rated below 4 stars on GoogleBrightLocal, 2024
Stand out & get chosenYour photos, reviews, and rating are your storefront. We optimise everything so that when someone searches for a place to eat, your restaurant stands out and gets chosen.
How it works
Step 01Audit & immediate actionWe audit your profiles across Deliveroo, Just Eat, Uber Eats, and Google Maps. We identify every review that qualifies for dispute. Pre-existing reviews can be removed at £75 per review, invoiced only after removal; all new reviews that appear after your subscription starts are disputed as part of your plan.
Step 02Dispute, respond, optimiseWe dispute unfair reviews on Google and delivery platforms. We respond professionally to every review on Google Maps. We SEO-optimise your Google Business Profile and improve or rebuild your website so customers find you before your competitors.
Step 03Ongoing growthContinuous monitoring of new reviews, disputes, and responses. Regular delivery order testing across every platform you are listed on. Monthly reports showing your rating trajectory and competitive positioning. We keep pushing until you outrank your competitors.
One simple plan
Everything you need to manage and improve your reviews across all platforms.
We sell by email, not by phone. Write to [email protected] and we will reply with next steps.
Need more than reviews? Compare Starter, Growth and Premium.
Starter
£99/month
No setup fee, no contract, cancel anytime.
All platforms (Google, TripAdvisor, Deliveroo, Uber Eats, Just Eat, OpenTable)Review monitoring & professional responsesOngoing review disputes (new reviews included, pre-existing at £75/review)Google Maps profile optimisationQR review collection (every guest gets the same review link)Monthly rating report
We sell by email, not by phone. Need more than reviews? Compare Starter, Growth and Premium.
Mystery visitsWant a real order placed and reported on?Mystery visits are a separate service. A briefed visitor orders through your delivery platforms, or books a table, and reports back in a fixed structure. Packages from £100, visit expenses billed separately at cost.
See mystery visitsWhat we don't do
We believe this matters enough to say it clearly:
01
We don't write fake reviews.Not ever. Not through friends, family, or paid reviewers. Under the UK Digital Markets, Competition and Consumers Act 2024, fake reviews are a banned practice and businesses that use them face serious penalties.02
We don't pay for reviews.No incentives, no vouchers, no "leave us 5 stars and get a free starter." This violates every platform's terms and can get you suspended.03
We don't ask customers to remove reviews.That's against Deliveroo's partner policies and we respect them.Our approachWhat we do is make your food and service genuinely better, remove the reviews that shouldn't be there in the first place, and let the numbers follow.
FAQ
Anything else, write to us. We usually reply within a few hours on working days.
First disputes are filed within 48 hours. When a platform accepts a dispute, removals typically take 5-14 days. How much your rating moves depends on how many reviews qualify and how many reviews you already have, so we won't put a number on it up front.
You fill out the form with your restaurant name and city. We analyse all your reviews on Google, Deliveroo, Just Eat, and Uber Eats. Within 24 hours, you receive a detailed report showing which reviews can be disputed and how much your rating could improve. No obligation.
No. Nobody can honestly guarantee a rating. What we commit to is the work: every unfair review gets disputed, every negative review gets a professional response, and you get a monthly report showing exactly what was filed, what was removed, and where your rating stands.
Yes. We only dispute reviews that violate the platform's own published policies – for example, Deliveroo explicitly removes reviews that focus on delivery or courier issues rather than food quality.
Uber Eats requires that disputes are submitted by the restaurant directly through their Merchant Portal. We prepare the evidence and guide you through the process – you click the button.
Yes. There is no minimum term and no setup fee. You tell us and the subscription stops at the end of the paid month.
For Deliveroo and Just Eat review responses – yes, we'll need Partner Hub access. For Uber Eats – no, we work alongside you. We sign an NDA and data processing agreement with every client.
Works best alongside
Ready to fix your ratings?
Get your free audit. We'll show you exactly which reviews can be disputed and how much your rating could improve.
Which reviews can be disputed and removedHow much your rating could realistically improveCustom action plan for your restaurant